At Heyday, we strive to ensure your complete satisfaction with every purchase you make on our website. If for any reason, you are not entirely happy with your order, we are here to assist you with our hassle-free Returns and Exchange Policy.

* Eligibility for Returns and Exchanges:

* Items must be returned within 14 days from the date of delivery.

* The items must be unused, unwashed, and in their original condition with all tags and labels attached.

* To initiate a return or exchange, please follow these simple steps:

* Contact our customer support team via email at contact@heydayapparel.com.au

* Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return or exchange.

* Returns Process:

* Once we receive your return request, our customer support team will guide you through the return process and provide you with a return shipping label (if applicable).

* Carefully pack the item(s) in the original packaging or a secure package to prevent damage during transit.

* Attach the return shipping label (if provided) and ship the package back to us.

* Exchange Process:

* If you wish to exchange an item for a different size, color, or style, please mention your preferred exchange details when contacting our customer support team.

* We will guide you through the exchange process and provide you with an exchange shipping label (if applicable).

* The exchange item will be shipped once we receive the original item in its original condition.

* Refund Process:

* Upon receiving and inspecting the returned item(s), we will process your refund within 7 business days.

* The refund will be issued to your original payment method.

* Non-Returnable Items:

* Gift cards and promotional items are non-returnable and non-refundable.

* Items that have been used, washed, damaged, or altered may not be eligible for returns or exchanges.

* Return Shipping Costs:

* If the return is due to a mistake on our part (e.g., wrong item shipped, damaged item), we will cover the return shipping costs.

* If the return is for any other reason, the return shipping costs will be the responsibility of the customer.

* Damaged or Defective Items:

* If you receive a damaged or defective item, please contact our customer support team immediately.

* We may request you to provide photographs of the damaged or defective item(s) for assessment purposes.

Please note that HEYDAY. reserves the right to make the final decision regarding returns and exchanges. If you have any questions or need further assistance, don't hesitate to reach out to our dedicated customer support team.

We value your trust and satisfaction, and we are committed to providing you with a seamless shopping experience at Heyday. Thank you for choosing us!

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SUMMER SEASON 3 | 22

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